Senior Director / Director of Professional Services

What the role will involve:

As the Director or Senior Director of Professional Services, you will lead and grow a high-impact services organization within the developer tools and infrastructure software space. Reporting to the VP of Enterprise Solutions, and working closely with the executive leadership team, you will have end-to-end responsibility for the Professional Services business, including strategy development, P&L management, services definitions, product/customer escalations, team building, and customer success. This role requires exceptional leadership, technical expertise, creativity with services adoption and the ability to build trusted partnerships with Fortune 500 companies. You will work cross-functionally with Sales, Product, Marketing and Customer Success to align services offerings with our business objectives.  

Key Responsibilities:

• Own and manage P&L for the Professional Services organization, ensuring revenue growth and profitability.  
• Develop scalable processes, frameworks, and best practices to deliver high-quality implementation, consultative services, and custom solutions for enterprise customers.  
• Lead, recruit, and retain top talent in professional services, creating a high-performing team.  
• Collaborate with Sales to drive the services sales pipeline, create proposals, and engage with enterprise customers in pre-sales and post-sales activities.  
• Define and measure KPIs, ensuring projects are delivered on time, within scope, and budget. 
• In addition to services attach, you will be measured on velocity of Hasura adoption, onboarding, expansion
• Build strategic partnerships with key stakeholders across Fortune 500 clients to ensure successful adoption of our solutions and to identify expansion opportunities. 
• Develop service packages and delivery methodologies that align with evolving market needs and internal product strategy.  
• Provide leadership in complex customer engagements, especially where knowledge of APIs, developer tooling, or infrastructure software is required.  
• Work closely with the Product and Engineering teams to escalate critical product defects and offer customer insights that shape future product roadmaps

Requirements:

• 10+ years of experience in professional services, with 5+ years leading teams in the developer tools or infrastructure software space
• Demonstrated success in managing a P&L business and achieving profitability and revenue targets
• Experience working with Fortune 500 companies and navigating large, complex enterprise environments
• Strong background in project management, consulting and customer success at the enterprise level 
• Ability to develop process and methodologies to scale services  delivery efficiently. 
• Proven ability to work cross-functionally with Sales, Product, and Customer Success teams to align on shared goals
• Exceptional leadership skills, with experience hiring, mentoring, and leading high-performance professional services teams
• Deep understanding of APIs, developer tools, or software infrastructure solutions.
• Excellent communication and interpersonal skills, with the ability to engage at the C-suite level and build trusted relationships with key stakeholders
• Gravitas and executive presence, with the ability to influence internal and extenral stakeholders and effectively.
• Flexibility to adapt schedule for early morning collaboration with internal and external stakeholders effectively
• Flexibility to adapt schedule for early morning collaboration with internal and customer teams in Asia and European regions
• A technical undergraduate degree, software engineering or product management background preferred.

Nice to have:

• Experience working with APIs particularly GraphQL and enterprise developer focused products .
• Experience delivering generative AI solutions to enterprise customers a strong PLUS
• Background in building or consulting around cloud-native infrastructure, CI/CD pipelines, or DevOps tools.
• Experience in designing and implementing customer success strategies for complex software solutions.  
• Familiarity with agile delivery models.  
• MBA or equivalent advanced degree in business or technology management

Location:

• We hire candidates from all states across the U.S., offering the flexibility to work remotely from anywhere within the country or from our office in San Francisco. This role typically requires being on-site at our office or at customer locations approximately 4 to 5 days per month

Working at Hasura:

At Hasura, we help developers go from zero to fully fledged modern apps, blazing fast. Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger developer ecosystem.
As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

Perks of working at Hasura:

• Remote & Hybrid Work Environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that caters to individual preferences and promotes effective teamwork.
• Self-care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
• Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
• Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity.
• Flexible timings & PTO: Because of our asynchronous ways of working, our employees have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options.

Applying:

Even if you don’t fulfill 100% of the above requirements or are unsure whether this would be the right fit, we’d love to hear from you. We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together.

About Hasura:

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Link to this page - - https://hasura.io/careers/?jobId=0pIDMa07dwKJ