About Hasura:
Hasura is transforming how businesses use AI. With our breakthrough PromptQL technology, we tackle our customer's most complex challenges and answer their hardest questions by fundamentally changing how AI interacts with their data. Unlike traditional approaches, PromptQL separates strategic problem-solving from execution, enabling leaders to get precise, explainable, and reliable outcomes—consistently and at scale. Hasura is pushing our customers to think bigger, turning AI from a buzzword into a bottom-line differentiator.
Hasura is searching for a Director of Customer Success to champion the business outcomes our customers are utilizing Hasura to drive towards. Reporting to the VP of Customer Success & Professional Services, you will lead a team of CSMs and Renewal Managers, working hands-on with them and our customers to lead onboarding and drive significant adoption. You thrive as a builder, tasked with scaling our Customer Success org’s maturity, processes, and data capabilities.
We’re looking for a proactive person who thrives leading through change, is excited about working cross-functionally with other functional leaders, and can inspire their team and customers. We want to meet you if you have a customer-first mindset, love empowering teams, and excel at building lasting partnerships.
Enable, inspire, and lead a team of Customer Success professionals
Own customer onboarding. Building processes and strategies to drive adoption
Building out our digital Customer Success motion, enhancing the way we utilize customer data
Using data to identify risks, opportunities, and trends across the customer portfolio, and develop Customer Success playbooks to address them
Partnering with Sales, ensuring smooth customer hand-offs. Building Account Plans, running customer QBRs, and other high touch customer activities, leading to renewals and growth within Strategic accounts
Being a thought leader to our customers in ways Hasura & AI can transform their business
Ensuring customers achieve measurable value
Partnering with Recruiting to hire the best and build a high performing organization
About You:
8+ years in high performing Customer Success org with 3+ years leading a CSM team
Proven ability to hire, lead and develop a high-performing team
Track record of designing and managing new processes to improve client satisfaction
A true builder mindset, overseeing multiple complex projects, with a focus on technology and process design
Establishing and measuring key metrics that focus effort and drive result
Balancing a process-oriented mindset with ability to work in an unstructured, ambiguous environment
Innovative thinking focused on the customer.
Experience leading customer QBRs, building Customer Success playbooks, and being a consultative resource to customers that lead to renewal and expansion opportunities
Experience in highly technical environments, preferably an understanding of AI/ML, APIs, integration, middleware, big data, PaaS preferred